Terms of Use
By accessing this website and its extensions or utilising any service provided wholly, or in part by Yoga x Life Studios ltd, Yoga x Life Retreats ltd or Yoga x Life Trainings and Events you agree to the following Terms and Conditions of Use, Waiver and Privacy Policies, alongside all applicable laws and regulations, and accept responsibility for compliance.
Waiver
Participants understand that partaking in Yoga classes and other activities in person and/or via the online platform will involve varying levels of physical activity and that they medically fit and able to partake. When attending in person all relevant medical information must be disclosed to necessary members of staff, including but not limited to injuries, pregnancy, low or high blood pressure, recent and historic surgeries, epilepsy etc... to ensure both safety and the greatest benefit. In certain situations we may require formal confirmation from a relevant medical practitioner of suitability. If you have any questions or queries please contact us to discuss the best path forwards.
Please note Yoga and/or meditation are not substitutes for medical or psychological care and should not be considered as such. During the course of a practice students are responsible for their own wellbeing and should stop immediately and inform the teacher if they are experiencing any pain, discomfort or symptoms of a pre-existing condition. Further, students warrant that all data provided at point of registration is true, accurate, current and complete in all respects; and that any subsequent changes are updated in the appropriate places.
Studio Classes
Booking
Classes are always subject to availability with priority given to advance bookings over ‘drop ins’. Classes may be booked in advance using either the website or mobile booking application with full payment required at point of booking. The Yoga x Life Studio uses Mariana Tek software to handle all studio class bookings.
Studios will be open for access from a minimum of 15 minutes prior to class commencing. Out of consideration for other students and the teacher please allow good time to arrive. Studios may lock their doors from the class commencing and it is at the discretion of the teacher as to whether late arrivals are able to access the class. If you are aware you may be late, please contact the Yoga x Life Studios on +44 (0) 191 2305666 so that the teacher can be notified and accommodations made where possible.
Upon arrival please turn off all mobile phones and leave your belongings in the spaces provided during class. The Yoga x Life Studio is unable to take responsibility for any items brought onto studio premises.
Left items will be stored for a maximum of one month before being disposed off appropriately.
Cancellation Policy
Booked classes may be cancelled at no cost until 2 hours prior to the class commencing via the website or mobile booking application at no cost, or by contacting the Yoga x Life Studios on +44 (0) 191 2305666. Teachers cannot process cancellations.
Booked events may be cancelled at no cost until 10 days prior to the event commencing via the website or mobile booking application at no cost, or by contacting the Yoga x Life Studios on +44 (0) 191 2305666.
In case of timely cancellation a credit for the same class type will automatically be refunded to your account with a one month expiration. If you would prefer a cash refund this will need to be requested.
In the case of late cancellation (within 2 hours of the start of class), or missed bookings the place will not be credited back to your account, nor refunded. For unlimited membership holders a charge may be applied to your account, up to the value of the class missed. Please note, classes and events that are free to book may also incur variable non-attendance fees, so please cancel your space at the earliest opportunity if you are no longer able to attend.
In the case of a no show which is defined as either cancellation after 5 minutes prior to class commencing, or no cancellation and non attendance, a no show fee of £3.50 will be automically applied to your account. There is a 5 day window from the end of the missed class until the no show fee is automatically charged. We understand life gets in the way in unpredictable ways, so if you were unable to attend a session for a legitimate reason simply pop an email to managers@yogaxlifestudios.com and we will be able to waive the fee.
Waiting Lists
Full classes offer a waiting list.
If you are on the waiting list and a space becomes available you will automatically be upgraded to attending and payment for the space will be taken. If you no longer wish to wait for a place, please cancel your reservation at no cost. Please note, cancellations will trigger an automatic sign up up until two hours prior to the classes commencing.
If you are no longer actively waiting for a class we ask if you could please remove yourself from the list.
Please note automated emails may depend on your individual email and marketing preference settings.
Memberships & Passes
Memberships are useable by the named holder only.
Once purchased all Yoga x Life Studio memberships and packages are non-refundable, except in exceptional circumstances at the discretion of Yoga x Life Studios management. Pre-Paid Class Packages are subject to expiration dates indicated at purchase.
All monthly memberships auto renew monthly with payment taken on the anniversary of sign up following a 3 month minimum sign up period.
The 30 Days of Yoga trial membership commences on the date of the first class booked and runs for 30 consecutive days thereafter.
Cancellation can be made by contacting Yoga x Life studios at managers@yogaxlifestudios.com with a minimum of 3 working days prior to the end of the pay period, and will be effective from the next calendar month. Memberships can be ‘paused’ by contacting managers@yogaxlifestudios.com.
Pricing of memberships and class passes are reviewed regularly.
Event, Trainings & Retreat Terms & Conditions
Deposits are non-refundable and non-transferable. It is the customer’s responsibility to check the reservation and ensure that the particulars contained therein are correct.
For cancellations made more than 28 days in advance of the event, a refund of the balancing payment minus 10% + VAT admin fee will be returned to your account. Within 28 days of the event commencing balances cannot be refunded, or transferred unless the place can be reallocated. Individual events may have additional cancellations terms that will be detailed within the event description.
Please note, events can be cancelled through the online or mobile booking application and can only be made by emailing managers@yogaxlifestudios.com. Refunds cannot be made retrospectively, and we are unable to make refunds in the cases of cancelled transportation etc.
Yoga x Life Studios, Retreats and Trainings reserve the right to cancel, or to re-arrange events in exceptional circumstances. Should this happen, all participants will be notified at the earliest possible point and a full refund, or transfer of the full amount will be offered. In such instances Yoga x Life Studios, Retreats and Trainings are not responsible for any additional expenses which you may have incurred in respect of the workshop, including travel, accommodation or exchange rate losses. Please ensure upon booking that you hold adequate travel, cancellation and medical insurance where necessary.
Complaints and Queries
If any customer should have a complaint please email managers@yogaxlifestudios.com